Subscribers can cancel their subscription right on the My Account page or simply by emailing firstname.lastname@example.org and requesting it.
Cancelling, when used for subscription services, always refers to the NEXT renewal, meaning you will continue to have access to the Members Site and receive new content until the end of the ALREADY PAID term.
Requesting to cancel is different from requesting a refund. Refunds are not issued automatically just because a cancellation is requested. There are subscribers who do simply want to ensure their next renewal is "turned off".
We can issue refunds upon request for subscriptions cancelled within 7 days of the original purchase.
New Subscriptions cancelled after the initial refund period will continue through the already paid term, with the next automatic renewal turned off.
Renewed subscriptions may be refunded upon request within 7 days only of the renewal charge.
Renewed subscriptions cancelled after that 7-day period will continue through the already paid term with the next automatic renewal turned off.
Please see our Terms and Conditions for more information about refunds.