Some members might see an error message when attempting to use the view/download buttons for the magazine pdfs. 


If you see an error message, it likely means one of these 3 things:

  1. Your device is trying to open the issue in a separate window. Resolutions for that given below.
  2. You need to refresh your device's cache so it can read the newest version of our site. See instructions below.
  3. An extension in your browser may be misbehaving, 
  4. Or you have other security settings on your browser. 


1. Resolutions if your device is trying to open the issue in an "incognito" or "private" window. 

This will not allow you to open it, as only logged-in members can use the links. 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>1TVA5KK3AZM94B8W</RequestId><HostId>qHJfBgIOH83KdhSv9+t1p9GtyB7fRrwsrgtCsBoKZUAgC2Vvjhcj276jcrahBM1Oslt/5Oe/bsw=</HostId>
</Error>


That means your device is trying to open those issues in a separate browser.

On a Mac computer, hold the Control key and then click the "Full PDF' or "Print-Friendly" button, and choose "Open Link in New Tab". 

Windows computers would use the right click on one of those buttons. 

Mobile devices vary, you can do a google search to learn more about your particular device.


Be sure to click "Open Link in New Tab", 
NOT in "New Window", 
and especially not in "Incognito Window".


OR use the information provided on the issue page to add it to your Ravelry library first, then open it from there. 


Some members have found this is actually the simpler way to do it, since they are already saving it to Ravelry first for safekeeping!


Please see this article for more help about saving to Ravelry. 

How do I View and Save My Digital Issues?


You can always contact us and we can send any issue you are having trouble opening directly to your Ravelry library- just ask!


2. To Refresh your cache:

VERY IMPORTANT: Please first log out of your member account.


Then “force refresh” your web browser. 
This will allow your browser to re-check with the webserver to get the latest copy of the web page. 

Press the Ctrl and F5 buttons at the same time, 
(or if you are using a Mac use Cmd + R). 

iPads, iPhones, and android devices need to be turned off completely, then turned back on. 


This also may need to be done with EACH new release or addition, as it is a function of your device's cache and not our site! **


3. An added extension to your browser may need to be disabled:


Helpful tidbit received from a customer: She recently installed the Adobe PDF extension in her Chrome browser and for some reason, this extension did not work with downloading larger PDFs from out site. After disabling the extension, she was able to download the files through Chrome.


4. OR you may need to use a different browser:


Another helpful solution from another member: Chrome was giving her trouble, but she then tried the Edge browser and it worked. Or another member was having trouble on Firefox so switched to Chrome and was able to download. So please try changing the browser you use and just let us know if you still need help!


5. You might need to clear your browser's cache and cookies:


I was having a "520 error" problem for a bit. It ended up being that I needed to clear my browser cache and cookies, after I did that everything was fine. 
I had to use google to find instructions on how to do that for my particular device, you might need to do that as well. This is the article I found helpful: https://its.uiowa.edu/support/article/719


If you still have trouble, providing a complete screen shot of exactly what the error looks like would help our tech guy look into this further for you!

Please see these articles for more help:

What's my Password?

How do I log in to the HHM Members Site?

How do I "force refresh" my web browser?

How do I View and Save My Digital Issues?

How do I change my password, payment information, and other details?