Where's my free bonus item?
Created by: Dennis Crosby
Modified on: Wed, 7 Dec, 2022 at 12:57 PM
IF your purchase included any bonus item(s), they are normally sent about 2 weeks after purchase.
- We have ONE team member on our very small team handling all of our shipping. Due to the volume of the orders we receive, it will be 1 to 2 weeks after your order was placed before your bonus item is sent. This assures that we have the correct mailing address, and that we have taken care of any duplicate orders that might have been submitted. (It happens... a lot!)
Then time is needed for delivery. According to delivery guidelines given to us by the USPS, delivery can take 3 to 4 weeks within the United States although most arrive sooner.
Please allow at least 4 weeks from your initial order before inquiring about your bonus item. As all other businesses, are dealing with delays in both receiving incoming shipments, and from UPS, FedEx, the USPS, and customs in shipping them out. Thank you for your patience, understanding, and your kindness, we really appreciate it.
Please note: Bonus gifts are NOT automatically provided for every purchase for every person. We run different promotions at different times and it all depends what offer each person buys. If you have questions about what promotional offer your order came through just ask!
Refunded or duplicate purchases are not eligible for the free bonus, and physical items are limited to United States
We run different promotions at different times through ads on Facebook and promotional emails, which feature different items or different combinations of items. Bonus gifts are NOT automatically provided for every purchase for every person. It all depends what exact order form each person purchases through. Bonus gifts may be in the form of physical items sent in the mail OR digital items added to your account.
Any bonus items which are included in any promotional offer are shown on the order form. Each order form has a different internal product number attached to it, and we can see what the order form used looked like, and what was featured on it.
- If you need help determining what promotion your order came through just ask by email- email@example.com
- Some order forms do not include any bonus items;
- Some promotions are open for only a very limited number of orders, and once that promotion is over that specific product may no longer be available as a free bonus;
- Subscribers who have been here a while might not have received anything as we have not always featured a free bonus with purchase.
- If you have any questions about what you think you should have received please EMAIL and we can double check your order and the status of any bonus item. firstname.lastname@example.org
If your order included any Digital bonus item, that is added directly to your account on our Members Site. It will take several minutes for our automated processes to complete. If you log in before those processes have finished you might not see those bonus items. Please wait 5 to 10 minutes, then “force refresh” your web browser. This will allow your browser to re-check with the web server to get the latest copy of the web page. Hit the Ctrl and F5 buttons at the same time, or if you are using a Mac use Cmd + R. iPads and iPhones need to be turned off completely, then turned back on. This may need to be done with EACH new release or addition, as it is a function of your device's cache and not our site!
If your order form included any Physical bonus item, that is sent about 1 to 2 weeks after purchase, and delivery can take an additional 4 to 6 weeks. All shippers have been dealing with delays which are out of our control.
Thank you for being part of our Happily Hooked Community!
~ Cara Louise, Customer Fulfillment Manager
Please let us know by EMAIL if you need more help! email@example.com
We are not able to respond to business matters through Facebook or Instagram.
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