We are a very small team of real people here, in fact there's just one of us staffing the email inbox. So it might take us a little bit to get back to you (especially at night and on weekends)
But we do respond personally, usually within 24 hours.
So just send us an email at support@happilyhooked.com
Your question might be already answered though- so take a look through these articles.
https://happilyhooked.freshdesk.com/support/solutions/folders/63000149714
AND there are a number of in-depth articles in our Members Community group on Facebook