Attention please: some members are seeing an error message when attempting to use the view/download buttons for the magazine pdfs. We recently had to change the security settings on our web server to prevent unauthorized access, so only logged-in Members are able to use our issue view/download buttons.

If you see an error message, it likely means that you need to refresh your device's cache so it can read the newest version of our site, or that your device is trying to open the issue in a separate window. Resolutions for both of those situations are given below.

VERY IMPORTANT: Please first log out of your subscription account.

Then “force refresh” your web browser. 
This will allow your browser to re-check with the webserver to get the latest copy of the web page. 

Press the Ctrl and F5 buttons at the same time, 
(or if you are using a Mac use Cmd + R). 

iPads, iPhones, and android devices need to be turned off completely, then turned back on. 

This also may need to be done with EACH new release or addition, as it is a function of your device's cache and not our site! **

Next, if the error continues, it means that your device is trying to open the issue in an "incognito" or "private" window. This will not allow you to open it, as only logged-in members can use the links. 

On a Mac computer, hold the Control key and then click the "Full PDF' or "Print-Friendly" button, and choose "Open Link in New Tab". 

Windows computers would use the right click on one of those buttons. 

Mobile devices vary, you can do a google search to learn more about your particular device.

Be sure to click "Open Link in New Tab", 
NOT in "New Window", 
and especially not in "Incognito Window".

If you still have trouble, providing a complete screen shot of exactly what the error looks like would help our tech guy look into this further for you!

You can also use the information provided on the issue page to add it to your Ravelry library first, then open it from there. 

Some members have found this is actually the simpler way to do it, since they are already saving it to Ravelry first for safekeeping!

Please see this article for more help about saving to Ravelry. 

How do I View and Save My Digital Issues?

You can always contact us and we can send any issue you are having trouble opening directly to your Ravelry library- just ask!

Please see these articles for more help:

What's my Password?

How do I log in to the HHM Members Site?

How do I "force refresh" my web browser?

How do I View and Save My Digital Issues?

How do I change my password, payment information, and other details?