MEMBERS and SUBSCRIBERS, PLEASE REMEMBER: on the 1st of the month when the new issue of Happily Hooked is released, and again on the 15th of the month when the new issue of Pattern Pack Pro is released, our Members Site experiences an ENORMOUS amount of traffic which causes tech glitches, pile-ups, and slow-downs.


If you have trouble logging in on those days, PLEASE check back the next day. 


THANK YOU FOR YOUR PATIENCE, UNDERSTANDING, AND KINDNESS!


Tech troubles aggravate us too, but honestly, often the only thing to do is to wait until traffic diminishes. We know it can be very frustrating, but every new issue release day our Members Site is inundated with most of our over 20,000 subscribers all trying to log in and download the newest issue.


Any website with that amount of traffic in a short time is going to end up with trouble. It is hard for us to continue to only be able to answer with some variation of "we're so sorry, please be patient, try again later" but that's really all we can do.

There are such things as "traffic throttling mechanisms" which exist throughout the internet and we are not exempt from them. While our web developer is absolutely amazing at what he does, he isn't a magician. 

This is not something that we do deliberately, or that we have control over. The nature of digital products accessed on the internet will always have connection issues of some sort. No company is immune to them.

We are sorry we have to give the same answer every month, but it's the correct answer. So, please be patient, and kind, and try again later.

ALSO, ** If you aren't finding the newest addition to your Issue Library yet, your device may still be reading the older version stored in your cache memory. Please log out of your subscription account, then “force refresh” your web browser. This will allow your browser to re-check with the webserver to get the latest copy of the web page. Hit the Ctrl and F5 buttons at the same time, or if you are using a Mac use Cmd + R. iPads and iPhones need to be turned off completely, then turned back on. This may need to be done with EACH new release or addition, as it is a function of your device's cache and not our site! **

~Cara Louise, Customer Fulfillment Manager


Login trouble at other times can be caused by a number of things:


Entering passwords incorrectly.

 

Passwords are case sensitive and must be entered exactly.


Need your password sent again?

Just click here to request that! 


And PLEASE be sure to check your spam folder if you don't see that automated message in your inbox!

(Some email providers only show your spam if you login to the WEBMAIL site!)


Using the wrong email address

 

We know, we have dozens of them too and forget which one does what!


Or you may have made a typo on the order form, we've done that too.


Just give us your full name and any alternate email addresses you might have used and we can track down your subscription.


Your subscription may have expired


Access to the Members Site is for current subscribers and Lifetime Members only!


Restarting your subscription will get you access to everything that was previously in your account.


You might need to FORCE REFRESH to see new items in your account


If you aren't finding the newest addition to your Issue Library yet, your device is likely still reading the older version stored in your cache memory. 

To fix that, you need to “force refresh” your web browser to make it re-check the server to get the newest version. Hit the control (Ctrl) and F5 keys at the same time, or if you are using a Mac, use the Cmd and R keys. iPads and iPhones need to be turned off completely, then turned back on. 

This process may need to be repeated with each new addition to your Issue Library. That’s because it’s a function of that cache memory of your device, not our website!



Please see these articles for more help:

What's my Password?

How do I log in to the HHM Members Site?

How do I "force refresh" my web browser?

How do I View and Save My Digital Issues?

How do I change my password, payment information, and other details?