Sometimes you may not see a new purchase or addition to your account. 

Or you may be experiencing trouble logging in.

Often this is due to your device holding a previous version of the Members Site in the "cache".

Your device may still reading an older version stored in your cache memory.

Browser caching speeds up delivery of the site’s content to your browser. It is effective and goes unnoticed most times. Browser caching is not a bad thing. It makes the sites you visit regularly load much faster and gives you a better overall experience.


But there are times you need a fresh reload of a page, especially if new content has been added since your last visit.


Please first log out of your member account if you are already there.

Then “force refresh” your web browser.

This will allow your browser to re-check with the web server to get the latest copy of the web page.


  • Hit the Ctrl and F5 buttons at the same time, 
  • or if you are using a Mac use Cmd + R. 
  • iPads and iPhones need to be turned off completely, then turned back on. 
  • On a Chromebook, hit CTRL + SHIFT + Backspace and your Clear Browsing Data menu will appear. Unselect everything except Cached images and files, select your timeframe from the drop down, and hit Clear Browsing Data. Return to your browser and hit refresh and you’ll see a fresh version of the page.


This may need to be done with EACH new release or addition, as it is a function of your device's cache and not our site! **


If that doesn't work, you will need to do a little bit more work to clean up your device:
Here’s how to do that in Google Chrome, Mozilla Firefox, Internet Explorer, and Microsoft Edge.

Chrome

Open a new tab and then type the following into your address bar: chrome://settings/cookies and hit Enter.
A small window will appear called Cookies and site data. Type the name of the website you need to target into the search bar in that window. In my case it’s “blogs.microsoft.com.”
Once the offending site appears in the main part of the window, highlight it, and then press the red 'x' on the far right. Now try going to the problematic site again.
If that still doesn’t work, go back to the cookies tab and delete any entries for the parent site (in this case it’s microsoft.com). Now go back to the offending site one last time and everything should be working fine.


Firefox

To delete specific cookies on Firefox, type about:preferences#privacy into the address bar and hit Enter. Now from the privacy tab that opens click the Show Cookies... button.

Similar to Chrome, search for the website cookies you want to delete in the text entry bar at the top of the small window entitled Cookies. Select the ones you want to delete and click Remove Selected.
Go back and test your site, and everything should be running fine. If not, follow the final steps mentioned above in the Chrome section.

Internet Explorer

Click the Settings cog in the upper right corner of the browser window and select Internet options from the drop-down menu. In the small window that opens go to General > Browsing History > Settings > View files.
This little trick will open a File Explorer window at the location where IE saves its cookies. Now search the folder you just opened in File Explorer for the site in question. Then delete the cookies you need to get rid of just like you would any other file: Click and drag the files into the Recycle Bin, or right-click the files and select Delete.

Microsoft Edge

Microsoft’s newest browser doesn’t have the same granular options that the other browser do—at least that I could find. In this case, you’ll have to delete all your cookies and saved website data to get rid of the problem.
To do this, click on the three horizontal dots in the upper right-hand corner. Next click Choose what to clear under the Clear browsing data heading. Uncheck everything but the option for Cookies and saved website data. Now click Clear, and you’re done. If that still doesn’t help, go back and clear the Cached data and files option as well.