Login trouble can be caused by a number of things:


  • Entering passwords incorrectly:

 

Passwords are case sensitive and must be entered exactly.


Need your password sent again?

Just click here to request that! 


And PLEASE be sure to check your spam folder if you don't see that automated message in your inbox!

(Some email providers only show your spam if you login to the WEBMAIL site!)


  • Using the wrong email address:

 

We know, we have dozens of them too and forget which one does what!


Or you may have made a typo on the order form, we've done that too.


Just give us your full name and any alternate email addresses you might have used and we can track down your membership.


  • Your membership may have expired:


Access to the Members Site is for current Yearly Recurring Members and Lifetime Members only!


Restarting your membership will get you access to everything that was previously in your account.


Or we can send your past issues to your Ravelry library for you if you forgot to save them. Just ask!


You might need to FORCE REFRESH to see new items in your account:


If you aren't finding the newest addition to your Issue Library yet, your device is likely still reading the older version stored in your cache memory. 


To fix that, you need to “force refresh” your web browser to make it re-check the server to get the newest version. Hit the control (Ctrl) and F5 keys at the same time, or if you are using a Mac, use the Cmd and R keys. iPads and iPhones need to be turned off completely, then turned back on. 


This process may need to be repeated with each new addition to your Issue Library. That’s because it’s a function of that cache memory of your device, not our website!